AIRCALL CUSTOMER SERVICE HOW TO
AIRCALL CUSTOMER SERVICE FULL

With Aircall and Front, you can manage all your customer conversations in one place, allowing your team to:Ĭut the busy work:All phone conversations are automatically logged to the correct contact in Front along with links to call recordings and voicemails. That’s why teams like HomeClub and HostnFly love using Front with Aircall, a phone system that connects directly to your Front inbox. Although every channel has its perks, sometimes nothing can replace the value of a phone conversation. Whether it’s email, live chat, social media, or carrier pigeon, your customers have more choices than ever when they’re trying to communicate with your team. Hearing a real, human voice can make a big difference to your customers. But sometimes nothing can replace a phone conversation. Interested in learning about adding Tags on Aircall? Click here.Today, customers can use email, live chat, social media, and more to communicate with you. To find out more about using Aircall in eDesk Voice, click here. You will also be able to listen to your voicemails directly within the ticket in your Mailbox, if you previously manually attached the order to the call. Note: if there are 0 voicemails available, the voicemail section within the details panel won't display. In the Details tab, you will be able to play the voicemail instantly. When a call is missed, you can consult your voicemails via the Missed Calls section on the eDesk Voice page. If available, voicemails will be stored in various places within your eDesk account. If you and your team miss a call, the contact has the possibility to leave a voicemail. Near the top of the call, you will be able to play the recording. To listen to a recording, click on the All Calls section on the eDesk Voice page. Tofind out more about the Contacts page, click here.Īny call you make or receive will be recorded within your eDesk account so you will be able to listen to it directly on-screen. Simply select the Aircall phone icon on the right to initiate a call. Once you add a customer as a contact on Aircall, you will be able to quickly call them in one click via the Contacts page. Initiating a call from the Contacts Page.To make the call, press the green phone icon then. Alternatively, if the customer you're trying to reach is already a contact, you can start typing their name. You can very easily click on the Aircall pop-up at the top of your screen and manually type the number you want to reach. Within eDesk, you will be able to make phone calls from various different ways. To find out more information, click here. If nobody answers the call, it will be displayed under the Missed Calls section and you will be able to either Call Back the customer or listen to any voicemail they might have left (see below). The call will remain in the queue waiting for another Active agent on the same phone line as you to take it. But if it's a brand new contact ringing you, you will be able to add all of the data manually during the call (see example below). will be automatically pre-filled by eDesk. Note: If this is an existing contact ringing you, their name as well as order placed, tickets opened etc. To find out more about the eDesk Voice page, click here.

When a call is answered, you will instantly bring you to the call page within the eDesk Voice page so that you can access information on the caller. The Aircall icon at the top of the page will show with a green background, meaning that you're currently engaged in a phone call and are not available for a new one.

AIRCALL CUSTOMER SERVICE FULL

The pop-up will display the phone number or full name of the client trying to reach you (if it's already a contact).Ĭlick on the green icon to answer the call or on the red icon to decline the call. When you receive a phone call within your eDesk account, all the agents with an Active status and on the same phone line as you will see the Aircall pop up appearing on-screen. This is where you will receive phone calls.

AIRCALL CUSTOMER SERVICE HOW TO

To find out how to do this, click here.Ĭlicking on the Aircall icon at the top of your eDesk account will open the Aircall pop-up screen. You'll need to have Aircall setup in your eDesk account.

To find out how to create one, click here. If you don’t have an Admin login, you can request one from an Admin user within your business.

Aircall customer service